Refund Policy

Refund and Missing Item Policy

📜 Policy Overview

We do not accept returns or offer refunds for items received. Due to the nature of our products, all sales are final.

📦 Out of Stock Items

If an item you ordered is out of stock:

  • 💬 Notification: We will notify you via WhatsApp regarding the unavailable item.
  • ⏰ Refund Timing: If the item cannot be supplied, the refund will be processed within 2–7 days.

🔍 Refunds for Missing Items Only

We offer refunds for missing items from an order, subject to verification. To be eligible:

  • 📍 Time Limit: You must report the missing item within 24 hours of receiving your order.
  • 📱 Contact: Contact us immediately by call or WhatsApp at +91 7581044488.
  • 🎥 Unboxing Video Required: You must provide a complete, original unboxing video showing the parcel and its contents. The video must be continuous and without cuts or edits.
  • ✅ Verification: We will review the video and notify you once the missing item has been verified. Any approved refund will apply only to the missing item.

⚠️ Damages and Issues

Please inspect your order upon delivery. Contact us immediately if an item is defective, damaged, or incorrect so we can review the issue.

  • 🎥 Required Evidence: You must provide a complete, original unboxing video without cuts or edits within 24 hours of receiving your order.
  • 📸 Additional Information: Please share your order number and clear photos of the affected item, if requested.
  • Note: Such issues do not automatically qualify for a full order return or refund. We will review the specific item and determine an appropriate resolution in accordance with applicable law.

🔄 Exchanges

We do not offer direct exchanges.

💳 Refund Processing

If a refund is approved for a missing or out-of-stock item:

  • 💰 Refund Method: The refund will be issued to your original payment method or via UPI, as applicable.
  • ⏳ Processing Time: Refunds are generally processed within 2–7 business days after approval.
  • 🏦 Bank Processing: Your bank or payment provider may require additional time to reflect the refund.
  • 📧 Assistance: If more than 15 business days have passed since refund approval, please contact us at karanwadhwani217@gmail.com.

📞 Contact Information

SSD Gallary

Email: karanwadhwani217@gmail.com
Phone/WhatsApp: +91 7581044488
Address: 159, Ranipura Main Rd, Nayi Bagad, Ranipura, Indore, Madhya Pradesh 452007, India

This policy does not limit any consumer rights available under applicable law.